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Responding to external complaints
Use the resources below to develop an effective complaints procedure with which you can handle allegations of abuse, whistleblowing and any issues raised by parents.
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Make sure your school has a clear process explaining the appropriate way to make a complaint in various circumstances
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Use this template to create a document that explains procedures when allegations of abuse or concerns have been raised in relation to staff, supply staff, contractors and volunteers
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Ensure that all staff, pupils and parents understand how to raise concerns through your whistleblowing policy, which you can tailor using our model document
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Complaints from parents can lead to claims against the school and financial and reputational damage. Helen Tucker advises how to manage complaints compliantly
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Online complaints about schools, and their staff, are on the increase. Defamation law expert Oliver Sweeney discusses the issues and sets out how schools can deal with allegations that may be false and malicious