Complaints procedure template
Make sure your school has a clear process explaining the appropriate way to make a complaint in various circumstances
Applicable for maintained schools, academies, free schools, independent schools, pupil referral units and non maintained special schools.
Updates made in this version are described below.
- Text added to introduction
- Text added to section 2
- Section 4 title change and text added
- Section 5 title change and text added
Within the policy template, you will find guidelines on how to personalise the policy with your school's details:
- blue boxes containing advisory notes that can be deleted after you have finished writing the policy
- grey text indicating where you need to fill in specific details, such as how to contact the chair of the governing body.