Make sure your school has a clear process explaining the appropriate way to make a complaint in various circumstances
Applicable for maintained schools, special schools and nurseries, academies, free schools, independent schools, pupil referral units and non maintained special schools.
Updates made in this version are described below.
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1. When an issue or concern first arises: 'figuring out' changed to establishing.
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2. Formal complaints Stage 2: blue boxed note added.
Within the policy template, you will find guidelines on how to personalise the policy with your school's details:
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blue boxes containing advisory notes that can be deleted after you have finished writing the policy
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grey text indicating where you need to fill in specific details, such as how to contact the chair of the governing body.
