Knowing how to build positive relationships is a valuable skill. As a leader, positive relationships ensure success. You cannot achieve goals if colleagues are not willing to reach them with you.

This self-study course explores four aspects of effective working relationships: building positive relationships, managing relationships, how to manage conflict and how to build a positive relationship with yourself.

Aims and outcomes

  • Understand how to build rapport.
  • Evaluate and adapt positive non-verbal communications.
  • Set boundaries with assertiveness.
  • Learn about perceptual positioning and how it can help you understand viewpoints.
  • Identify common causes of conflict and proactive ways to resolve conflict within teams using transactional analysis.
  • Explore the concept of self-esteem and how to build a healthy self-image and positive habits to support your own wellbeing and relationship with yourself.

Course content

  • Unit 1: Building positive relationships
  • Unit 2: Managing relationships
  • Unit 3: Managing conflict in relationships
  • Unit 4: Building a positive relationship with yourself


Julia Seymore is the founding clinical hypnotherapist at Oxford Family Hypnotherapy, working with adults and children. She started her career as a teacher specialising in challenging behaviour. Since then Julia has developed PSHE materials and...