Unit 2: Managing relationships

This unit gives practical steps to building and maintaining positive relationships in a managerial position.

When you become a manager, relationships can change. You may find yourself managing colleagues whom you consider friends. Maybe you manage someone you don’t get on with socially. This unit is designed to help you manage colleagues while maintaining good relationships. You will practise neuro-linguistic programming (NLP) techniques designed to improve communication, increase clarity and promote understanding.

• Learn how to use perceptual positioning to understand a viewpoint.
• Develop a wider view of feedback and how to challenge black/white thinking around performance.
• Look at the well-formed conditions to develop a successful shared vision.
• Consider individual strengths and their value within a team.