- Latest NewsUp-to-date articles giving you information on best practice and policy changes.
- Model PoliciesA comprehensive set of templates for each statutory school policy and document.
- Year PlannersPlan priorities across each term, ensuring key tasks are completed.
- Skills AuditsEvaluate your skills and knowledge, identify gaps and determine training needs.
Responding to external complaints
Use the resources below to develop an effective complaints procedure with which you can handle allegations of abuse, whistleblowing and any issues raised by parents.
Make sure your school has a clear process explaining the appropriate way to make a complaint in various circumstances
Use this template to create a document that explains procedures when allegations of abuse or concerns have been raised in relation to staff, supply staff, contractors and volunteers
Ensure that all staff, pupils and parents understand how to raise concerns through your whistleblowing policy, which you can tailor using our model document
Complaints from parents can lead to claims against the school and financial and reputational damage. Helen Tucker advises how to manage complaints compliantly
Online complaints about schools, and their staff, are on the increase. Defamation law expert Oliver Sweeney discusses the issues and sets out how schools can deal with allegations that may be false and malicious