Complaints procedure template

 

Make sure your school has a clear process explaining the appropriate way to make a complaint in various circumstances

Applicable for maintained schools, academies, free schools, independent schools, pupil referral units and non maintained special schools.

Updates made in this version are described below.

  • Text added to introduction
  • Text added to section 2
  • Section 4 title change and text added
  • Section 5 title change and text added

Within the policy template, you will find guidelines on how to personalise the policy with your school's details:

  • blue boxes containing advisory notes that can be deleted after you have finished writing the policy
  • grey text indicating where you need to fill in specific details, such as how to contact the chair of the governing body.
Last Updated: 
16 Aug 2018