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This unit will give you examples of NLP techniques that can help manage conflict effectively.

Conflict is an inevitable part of relationships. As a manager it is important to understand the common causes of conflict along with how best to resolve the issues facing team members.

Using transactional analysis techniques, you will be able to understand the certain 'roles' that are at play within a conflict. By understanding these roles you will be able to communicate more effectively with the participants within the conflict circle in order to resolve the issues facing the individuals without the conflict escalating and ensuring that all parties feel valued, understood and listened to.

Aims and outcomes

  • Identify the common causes of conflict.
  • Discover proactive ways of resolving conflict.
  • Develop an understanding of the uses of transactional analysis.
  • Explore other ways of dealing with conflict such as being accommodating, compromising, withdrawing force and collaboration.

Unit content

Unit 3: Managing conflict in relationships
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    Step 1: Conflict in the workplace
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    Step 2: Dealing with conflict using transactional analysis
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    Step 3: Parallel transactions
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    Step 4: Crossed transactions
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    Step 5: How to resolve conflict using transactional analysis
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    Step 6: Other ways to resolve conflict
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    End of Unit 3 quiz