Responding to external complaints

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Use the resources below to develop an effective complaints procedure with which you can handle allegations of abuse, whistleblowing and any issues raised by parents.

Complaints procedure template
Make sure your school has a clear process explaining the appropriate way to make a complaint in various circumstances

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Allegations of abuse against staff
Use this template to create a document that explains procedures when allegations of abuse have been made against staff

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Whistleblowing model policy
Ensure that all staff, pupils and parents understand how to raise concerns through your whistleblowing policy, which you can tailor using our model document

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Handling parental complaints in independent schools
Complaints from parents can lead to claims against the school and financial and reputational damage. Helen Tucker advises how to manage complaints compliantly
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Defamation cases: advice for schools
Online complaints about schools, and their staff, are on the increase. Defamation law expert Oliver Sweeney discusses the issues and sets out how schools can deal with allegations that may be false and malicious
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Responding to external complaints

You searched

Complaints procedure template

Allegations of abuse against staff

Whistleblowing model policy

Handling parental complaints in independent schools

Defamation cases: advice for schools