Quality assurance standards

We strive to provide relevant, useful and accurate content, both live and online. Our assurance processes help us in meeting our quality standards.

We quality assure through:

  • research with our users to understand their needs and issues
  • sourcing the right speakers and writers to address those needs
  • checking that new content is well-written, accurate and engaging
  • keeping up-to-date with policy changes
  • reviewing older content to ensure information is still relevant and correct
  • regular discussions with our associates and expert panellists
  • getting legal approval on our model policies
  • ongoing auditing, curating and editing on our website
  • seeking feedback from our members and conference participants.