We strive to provide relevant, useful and accurate content, both live and online. Our assurance processes help us in meeting our quality standards.
We quality assure through:
- research with our users to understand their needs and issues
- sourcing the right speakers and writers to address those needs
- checking that new content is well-written, accurate and engaging
- keeping up-to-date with policy changes
- reviewing older content to ensure information is still relevant and correct
- regular discussions with our associates and expert panellists
- getting legal approval on our model policies
- ongoing auditing, curating and editing on our website
- seeking feedback from our members and conference participants.