Parents’ concerns and complaints

Registered providers must put in place a written procedure for dealing with concerns and complaints from parents and/or carers, and keep a written record of complaints and their outcome.

To access this article and all the policies and guidance to support your leadership team:

 Take a demo

A membership with Optimus Education enables you to:

  • access trusted policy, practice and compliance tools
  • ask our experts questions
  • easily join or view all previous webinars
  • provide access to other users within your school
  • attend Optimus conferences
  • access on-line training.