Difficult conversations guide

Everyone dreads those difficult conversations with colleagues. This guide offers simple techniques to help turn the awkward and stressful into the positive

Author details

Alex Masters is the former content lead for school business management at Optimus Education. She has a particular interest in HR, innovation and pupil premium funding.

This difficult conversations guide includes expert advice on how to: 

  • manage challenging or sensitive conversations with your colleagues
  • deal with awkward silences, aggression and denial
  • ensure effective, productive communication
  • challenge underperformance
  • foster positive relationships with parents.


Last Updated: 
07 Feb 2017